AI Product Manager

Cyberland provides customised B2B2C CRM platforms with mobile apps for SMBs. Generated $1M new revenue by pioneering a 0-to-1 product in an untapped vertical, owning strategy and driving end-to-end execution with a 30+ member cross-functional team. Grew ARR by 10% by translating customer workflow insights into a targeted integration strategy with financial accounting systems (Xero, NetSuite). Drove a 20% Activity Album adoption increase by diagnosing friction and validating an AI caption generator feature through A/B testing. Opened a new revenue stream by integrating QR payments with DBS Bank — SEA's largest bank — in 2 months, earning Official Software Integrator status. Owned end-to-end change management across 10+ enterprise rollouts.

Co-founded an EdTech startup offering personalised recommendations to preschool parents based on child development results. Defined product vision and led end-to-end development, shipping MVP within 3 months. Drove business development to pilot across 10 preschool centres, reaching ~300 parents in the initial rollout — outcomes paved the way for a strategic merger with Cyberland in Oct 2022.

NCS is Asia-Pacific's leading IT services provider with over SGD 1B in annual revenue. Developed a WebRTC live-streaming application providing a live video feed from a security robot, enabling immediate remote decision-making. Developed interactive interfaces for National Gallery Singapore's concierge robot, turning art narratives into engaging visitor experiences.

DigLog is a FinTech startup helping MSMEs manage financial and employee processes via mobile. Collaborated with development teams and product managers to ideate and ship software solutions. Developed and integrated features end-to-end based on evolving business requirements. Post-launch, diagnosed and deployed bug fixes on the same day to maintain production stability. Stack: Flutter, NestJS, AWS, PostgreSQL.